Quick Answer: How Do You Handle Angry Customers?

How do you handle difficult situations at work?

Tell them that you know they wanted that job too.

Don’t justify your raise – ‘It was a fair fight’ or ‘I’m more experienced than you’ – but acknowledge how they must feel.

Tell them something like, ‘It’s a difficult situation.

I know how I’d feel if you’d have got the job..

What is a good customer service?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

What are 3 negative qualities about yourself?

Good Negative Qualities to Say in an Interview:Time management.Procrastination.Getting stressed near deadlines.Shyness.Being too strict to yourself.

Who is an aggressive customer?

Aggressive customers tend to be unreasonable and/or unpredictable. They may make impossible demands, refuse to acknowledge timeframes or accept your process. They may be argumentative, use personal insults or inappropriate comments to get their point across or shout or make threatening gestures.

How do you handle aggressive customers?

5 Tips for Dealing with Aggressive CustomersStay Cool & Don’t Take it Personally.Use your best listening skills: Assure them you care.Express Empathy: Put yourself in their shoes.Apologize Gracefully.Perform quickly: Respond to their problems proactively.

How do you handle customer complaints?

How to Handle Customer ComplaintsStay calm. When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand. … Listen well. Let the irate customer blow off steam. … Acknowledge the problem. … Get the facts. … Offer a solution.

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

How do you handle difficult customers answer?

Do not try to talk over the customer or argue with them. Let the customer have their say, even if you know what they are going to say next, and even if they may not have all the information or be mistaken. As you listen, take the opportunity to build rapport with the customer. Build rapport through empathy.

How can I remove my weakness?

Mild fatigue can often be prevented by changes in lifestyle habits.Get regular exercise. If you feel too tired to exercise vigorously, try taking a short walk.Eat a balanced diet. … Get enough sleep.Deal with emotional problems instead of ignoring or denying them.Take steps to control your stress and workload.

What is your weakness best answer?

To properly answer this dreaded interview question, remember: Focus on being self-aware, honest, and dedicated to improvement. If you’ve got these three qualities, your weakness won’t ruin your chances of landing the job. Try to reflect on your real weaknesses and what you’re doing to improve.

What do you say to a rude customer?

In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”. It sounds neutral and means that you don’t apologize for something that happened to the customer (since it’s not your fault), you say that you are sorry for the way the customer feels.

Can you be fired for being rude to a customer?

If any one of these incidents has occurred, you will have grounds for termination of employment. However, this is not as easy as it sounds – termination requires a well structured, thought-out plan. This is especially the case with cases of poor customer service or rudeness, where the details may be less clear cut.

How do you handle angry customers interview question?

Try to provide concrete examples of how you’ve responded to angry clients in the past. In your answer, include mention of specific customer service skills that you’d use to successfully defuse the situation. These might include competencies like active listening, civility, tact, and clear, honest communication.